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Consulting Services
Initial set-up
Telephone system(s) set-up from vanity numbers, planning the lines,
centrex, hunt groups, voice mail vs answering machines, auto attendants,
DSL, T-1’s, high speed Internet connections, long distance carriers,
bill analysis, no surcharge vanity toll free inbound numbers, security
codes and holding company line ownership. We will deal directly with
and watchdog the local, long distance, and vendor companies, we’ve been
abused by all these companies and now know what to look for.
Switch reports for inbound call counts, call timing, and lead
generation. Reports can help the owner with full and part time employee
hours.
Centralized Quickbooks Pro bookkeeping system that have been extensively
configured for the deferred deposit business with or without remote
locations.
Training on e-ChecTrak (ChecTrak was written for us), Quickbooks Pro,
etc. We will show you how important it is to be right (data entry) and
up-to-date from the start so you don’t have to pay catch-up which can
cost thousands of dollars. If you get behind, you are like the
proverbial man trying to out run an avalanche. Catch-up is expensive.
We will provide custom programming for several applications that will
enable you to run your business and we can advise you on add-ons to your
tracking software so you can get tight demographics which is essential
for advertising, marketing and pre-qualification guidelines.
Paper forms / filing system to check and balance the computer tracking
and accounting programs. One of the biggest problems with this business
is employee and owner theft. With our paper/tracking/accounting
systems you can balance out at the end of the day similar to a bank.
With the paper/filing system, if the server goes down, it’s business as
usual only the paper is ahead of the computer programs. No customer
servicing delays or disorganization.
We will customize the operational forms for accurate and efficient
transaction progression and to eliminate tasks “slipping through the
cracks”. Because of the volatile and quickly changing regulations and
fact that your only asset is your customer base, it is imperative that
your company has a “look” so you can easily contact your customers and
they will recognize you regardless of your name or location. These
forms are specially designed to minimize toner use and minimize
transmission time (this affects long distance charges).
We will set-up your reporting and verification services (TeleCheck,
Tele-Track, etc.) so they are billed to you at the lowest rate and they
work properly. TeleTrack will score your applications (point system)
for lending criteria and to protect you from discrimination lawsuits.
Assistance in writing and producing an employee’s manual with an
employment agreement including non-compete and non-circumvention
agreements and all federal and state forms (I-9’s, W-4’s, etc.)
Assistance in hiring, testing and training employees.
Assistance in site preparation and design.
We can advise you on the proper selection of computer and computer
related equipment: CPU’s, RAM memory, hard drives, boards, cards, cases
and extra fans, networks, switched hubs, servers, printers, programs,
wiring, network cards, monitors, storage and back-up devices, modems, CD
burners, large capacity floppies, Intranet, etc.
We will show you how to buy equipment directly from the wholesalers and
software from distributors at “not for resale” (NFR) prices. We are
“value added resellers” ( VAR’s).
We can tell you from experience what office equipment you need initially
and going forward. We have taken so much equipment that didn’t work
for us back to Staples, Office Depot and Office Max that we now know the
inside workings of the major suppliers.
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